ILIANA Danker call me several times and wanted to get a freezing treatment. I explained to her that once services are Rendered her payment is NonRefundable. So she tried to report this as a fraudulent transaction but once I submitted all my evidence to Visa they awarded me the payment back and full.
Iliana Danker started running low on money to start the business 2/25/19 (see below) then she does the Visa Fraud saying Flawless Formation transaction was fraudulent on 3/5/2019.
Sometimes customers overspend and will try commit fraud in order to get their money back but this is why I have invested in cameras for my office. Plus each customer have to sign a disclosure stated After Services are rendered No Refunds. Plus I take a photocopy of their current ID but Danker gave me an Israel current ID, not thinking she would try and commit fraud later on. She looks like a pretty young lady but do not let good looks deter you for getting as much information you can from the customer, just in case you need to fight your case with Visa or MasterCard. In addition because we perform BodySculpting I had her before and after photos and all our phone texts and I submitted the phone bill to Visa showing Danker called me over 10 times asking questions about my services. Not one time on the phone bill did it show that I called her. It took Danker 24 hours to make up her mind if she wanted the procedure or not. Once she was ready she called and text me said she would like to proceed with the freezes.
Danker begin to text and harass me like 4 days later about she didn’t see results and I knew at that time she was going to ask or try to say I put a fraudulent transaction on her credit card but I was geared up and ready. Danker continue to call and text me harassing me saying she wanted a refund. I advise no refunds she signed the disclosures, we have signs all in the office No Refunds, she knew this plus she stated she doesn’t see any results. Danker admitted she had Cool-sculpting a similar technology and she knows it takes a full 6 months to see results, so with that said I told I will contact the police a file charges for harassment if she continued to call or text me. Next thing I know I getting something for Visa stating I used Danker card without permission. I contacted Visa immediately and sent them all my documentation and I assured Visa Danker was in my office and I did not use her credit card period. I even sent them the receipt where she signed and the receipt states as well No Refunds after services are rendered. Guess who won Flawless, all money was returned to my company. But I did my due diligence up front and have my documentation together this is how I won, without that it is no telling what could had happen or how far this issue would had been escalated but thank God I don’t have to worry about that.